FAQs

Where is my order? 

If your order has already shipped, you can track it with the tracking number here. You can find the tracking number in the order confirmation email.

If your order is still being processed, you will receive a tracking number and shipment confirmation as soon as the order is shipped.

We do not offer tracking for free items.

Can i edit my order?

You can request a change to your order such as the color or size within 24 hours of receiving the email confirmation. Just write a message at hello@tidy-pup.com and include your order number.

If the specified time period was exceeded, the order is unfortunately no longer changeable.

How can i cancel my order?

There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via hello@tidy-pup.com we may be able to cancel your order before it’s processed. If not, we’ll dispatch your order and then you can return it to us if you wish upon receiving it.

You can request a cancellation of your order within 24 hours after receiving the email confirmation. Please provide your order number and the reason for the cancellation

How long does shipping take?

Total delivery time is currently 7-20 business days. This also depends on your location and the opening hours of your local post office.

If you have not received your order within the specified time period, please contact our support and include your order number. Our amazing 24/7 customer support will be happy to help!

Can i edit my delivery info after i placed an order?

If you have entered an incorrect shipping address, you can change it within 24 hours after receiving the order confirmation. Please contact our support at hello@tidy-pup.com and provide the order number as well as the new shipping address.

Unfortunately, it is not possible to change your billing address after you have placed your order. Please note that all billing address data entered and submitted to us is final.

How do i return my order?

First of all, we are sorry to learn that you are not satisfied the product.

You can return the goods but require a receipt or proof of purchase within the return and cancellation period (30 days after purchase). Please contact our support and let us know that you wish to return the goods. The return shipment must be in resaleable condition and the tracking number must be sent to us by e-mail.
If you have already paid for the goods, you will be refunded the full purchase price, unless you are obliged to pay compensation.